We have the answers

Frequently Asked Questions



What is an SOS personal medical alarm for the elderly?

An SOS personal medical alarm for the elderly is a device designed to allow senior citizens or individuals with health issues to summon help during emergencies. It usually consists of a button or a pendant that, when pressed, sends an alert to a monitoring center, family member, or caregiver indicating that assistance is needed.

How does an SOS personal medical alarm work?

When the user presses the button on the device, it communicates either through a landline, cellular network, or Wi-Fi to a monitoring center or designated contact. The center or contact then responds by either calling the user or dispatching emergency services.

What are the benefits of using an SOS personal medical alarm for the elderly?

These devices offer peace of mind for users and their families, ensuring that assistance can be sought quickly during emergencies. They help maintain an elderly individual's independence, reduce response time during crises, and may potentially save lives.

Can the device be used outside the home?

Yes, many modern SOS personal medical alarms have GPS capabilities and can be used outside the home. They can pinpoint the user's location, making it easier for emergency services or caregivers to locate and assist them.

Is there a monthly fee associated with these alarms?

Many SOS alarms come with a monthly fee, especially if they are connected to a professional monitoring service. The fee covers the cost of monitoring and responding to alerts. However, some devices might not have monthly fees but only offer local alarms or notifications to preset contacts.

How long does the battery last on these devices?

Battery life varies by device. Some may last a few days, while others can go for several weeks or even months without needing a charge. It's essential to regularly check and charge or replace the batteries as required.

Are SOS personal medical alarms waterproof?

Many are designed to be waterproof or water-resistant since falls can occur in wet areas like the bathroom. However, it's essential to check the specifications for each device to ensure its waterproof capabilities.

Can multiple people in the same household use the same system?

Some systems allow for multiple users or buttons, each associated with a specific individual. This can be beneficial for households with more than one elderly person or individual at risk.

Can the user speak directly to the monitoring center through the device?

Many modern devices come with two-way communication features, allowing the user to speak directly to a representative at the monitoring center. This helps the center gauge the nature of the emergency and offer immediate assistance.

Does the monitoring center determine it's a false alarm?

If the button is pressed and two-way communication is available, the center will attempt to communicate with the user. If they receive no response or the user indicates that they accidentally pressed the button, it will be considered a false alarm. Some devices also have a cancellation feature where users can indicate a false alarm immediately after pressing the button.

Who would you call if anyone notified you of a fall?

We will call the 999 operators and ask them to dispatch paramedics and ambulance immediately. We also notify the family members registered with us as emergency contacts.

How long does the battery last in watch and pendant model?

The batteries last for 24-48 hours in watch model and 48-72 hours in pendant model