When it’s time to replace your device’s battery, follow these steps: 1. Contact SOS Connect customer support for approved replacement batteries. 2. Carefully follow the provided instructions for battery replacement. 3. Dispose of old batteries responsibly according to local regulations.
Monitoring your device’s battery levels is crucial for ensuring continuous functionality. Our alarms feature battery level indicators to keep you informed about when it’s time to recharge. Additionally, you can alos activate low battery alarms for us to call you to notify about the status of your battery.
To maximize the battery life of your SOS Connect personal alarm, consider the following tips: 1. Charge your device fully before initial use. 2. Avoid overcharging the device, as it can reduce battery longevity. 3. Keep the device away from extreme temperatures, both hot and cold. 4. Disable unnecessary features when not in use to conserve battery. 14. Regularly update the device firmware for optimized performance.
Once your return or cancellation request is approved, refunds are processed within 7 business days. Refunds are typically issued through the original method of payment to ensure a seamless transaction for our customers.
To initiate a return or cancellation request, please contact our customer service team at 0 800 102 6102. Our friendly representatives will guide you through the process and assist you with any queries you may have
To be eligible for a return or cancellation, your item must be in the same condition as when you received it. We reserve the right to refuse returns or cancellations for items that show signs of use or damage.
Our policy allows for returns and cancellations within 14 business days of purchase, provided the product remains unused and in its original packaging. We want you to feel confident in your decision to choose SOS Connect, and this policy reflects our commitment to your satisfaction.
Our warranty covers manufacturing defects and malfunctions under normal usage conditions. It does not cover damages caused by misuse, accidents, or unauthorized modifications.
If your SOS Connect personal alarm requires replacement due to a defect or malfunction covered by our warranty, simply follow these steps: 1. Contact our customer support team through our website or by phone. 2. Provide your device information and details of the issue you’re experiencing. 3. Our support team will guide you through the next steps, which may include sending your device for inspection or replacement.
When submitting a warranty claim, please ensure you have the following information ready: 1. Your personal information (name, contact details). 2. Device serial number and purchase details (receipt or order number). 3. Description of the issue or defect. 4. Any relevant photos or videos showing the problem (if applicable). Submit your warranty claim through our website or contact our support team for assistance.
