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Terms & Conditions
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PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS. If you purchase a personal alarm from SOS Connect, you agree to be bound by the terms and conditions listed below. WE WILL ALERT YOU BY POSTING THE MODIFIED TERMS AND CONDITIONS TO THIS WEBSITE IF WE MODIFY THESE TERMS AND CONDITIONS. AS OF THE DATE OF POST, THE TERMS AND CONDITIONS WILL REMAIN IN EFFECT. ON THIS WEBSITE, THESE TERMS AND CONDITIONS MAY BE MODIFIED. THE TERMS AND CONDITIONS ON THIS PAGE WILL APPLY FOR THE EXTENSION OF YOUR MEMBERSHIP ONCE YOU PURCHASE A MEMBERSHIP. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS, DO NOT BUY FROM SOS CONNECT.
The rules for using The SOS Connect Foundation are listed below. These terms and conditions apply to all of our services (referred to as “services”), goods (referred to as “goods”), our website, and your My SOS Connect account. Your agreement with us and acceptance of the terms and conditions outlined below represents your use of this website, registration on My SOS Connect, and/or placing an order.
If you do not agree to be governed by these terms and conditions, you may not use this website.
Use our service or buy our items to access or modify these terms and conditions.
If you have any issues regarding our terms and conditions, please contact our support team by email at help@SOSConnect.co.uk or by phone at 0800 066 2507.
Definitions
The following definitions apply to the terms and conditions:
A “Active Acceptance” is your written acknowledgement that you accept the Contract on the Order Form (in whatever form it is submitted in).
The Advocate is the person listed on the Order Form as the one from whom You have given us permission to speak with us about your personal information and/or to get updates or changes to your personal information;
An authorised representative is someone who is listed as one of the following on the Order Form:
โข guardians of vulnerable members or the parents of minors;
โข members who are vulnerable, such as their parents or guardians; members who are vulnerable; and/or
โข A practitioner who must treat them is a vulnerable member;
The agreement between you and Us for the provision of the Service or Goods is referred to as a “Contract”;
“Device” refers to any object that will be inscribed with Your Membership Number, Your Main Medical Conditions as listed above in line with this process, and the Emergency Service phone number;
“Emergency Service” is Us giving you access to a round-the-clock hotline where experts can consult the Personal Information you gave us;
The definitions of “controller,” “data controller,” “processor,” “processor,” “data subject,” “personal data,” “processing,” and “appropriate technical and organisational measures” must all be understood in the same way as they were at the time they were defined in the law.
A “Force Majeure Event” is any unforeseeable occurrence that is beyond the parties’ control.
Any item you purchase from us or receive from us in exchange for an order, including but not limited to devices, is referred to as a “goods”;
Your Personal Information is inaccessible to the Emergency Services during a “Lapsed Phase.”
A “Member” is a person whose name appears on the Order Form for The SOS Connect.
“Offer” denotes Our recommendation to You for Goods and/or Services in accordance with Your Order;
Your request to Us for goods or services is referred to as a “Order”;
We shall supply you with an Order Form (electronic or paper) so that we can fulfil the Service and/or Goods you have ordered from us.
Membership Number is the special identification number (Invoice ID) we give you to be recorded in our records as you;
“Privacy Policy” refers to the Privacy Notice’s description of our practises for gathering, using, and disclosing Member information;
The Emergency Service’s provision of a Device to a Member is referred to as “Service”;
“Shared Personal Data” refers to the information that is exchanged between the parties and is defined in article 1.1. Personal data that has been shared is personal data that has been shared.
A member who is younger than 18 is referred to as a “minor”. A member who satisfies one of the following criteria is considered a “vulnerable member”:
1. incapable of entering into this Contract on their own;
2. unable to enter into this Contract on their own; or 1. unwilling to enter into this Contract on their own;
The SOS Connect, registered in England under number 10685122 and with a physical address at 1 Scallows Close in Crawley, RH10 1QP, is referred to as “We,” “Us,” or “Our.”
the term “website” www.SOSConnect.co.uk
In this Contract, “You / Your” refers to any individual with whom We have a business or other type of legal connection.
โข The Member,
โข or the Member’s advocate
A Vulnerable Group member may choose an Authorised Representative.
The following definitions apply to the terms and conditions:
A “Active Acceptance” is your written acknowledgement that you accept the Contract on the Order Form (in whatever form it is submitted in).
The Advocate is the person listed on the Order Form as the one from whom You have given us permission to speak with us about your personal information and/or to get updates or changes to your personal information;
An authorised representative is someone who is listed as one of the following on the Order Form:
โข guardians of vulnerable members or the parents of minors;
โข members who are vulnerable, such as their parents or guardians; members who are vulnerable; and/or
โข A practitioner who must treat them is a vulnerable member;
The agreement between you and Us for the provision of the Service or Goods is referred to as a “Contract”;
“Device” refers to any object that will be inscribed with Your Membership Number, Your Main Medical Conditions as listed above in line with this process, and the Emergency Service phone number;
“Emergency Service” is Us giving you access to a round-the-clock hotline where experts can consult the Personal Information you gave us;
The definitions of “controller,” “data controller,” “processor,” “processor,” “data subject,” “personal data,” “processing,” and “appropriate technical and organisational measures” must all be understood in the same way as they were at the time they were defined in the law.
A “Force Majeure Event” is any unforeseeable occurrence that is beyond the parties’ control.
Any item you purchase from us or receive from us in exchange for an order, including but not limited to devices, is referred to as a “goods”;
Your Personal Information is inaccessible to the Emergency Services during a “Lapsed Phase.”
A “Member” is a person whose name appears on the Order Form for The SOS Connect.
“Offer” denotes Our recommendation to You for Goods and/or Services in accordance with Your Order;
Your request to Us for goods or services is referred to as a “Order”;
We shall supply you with an Order Form (electronic or paper) so that we can fulfil the Service and/or Goods you have ordered from us.
Membership Number is the special identification number (Invoice ID) we give you to be recorded in our records as you;
“Privacy Policy” refers to the Privacy Notice’s description of our practises for gathering, using, and disclosing Member information;
The Emergency Service’s provision of a Device to a Member is referred to as “Service”;
“Shared Personal Data” refers to the information that is exchanged between the parties and is defined in article 1.1. Personal data that has been shared is personal data that has been shared.
A member who is younger than 18 is referred to as a “minor”. A member who satisfies one of the following criteria is considered a “vulnerable member”:
1. incapable of entering into this Contract on their own;
2. unable to enter into this Contract on their own; or 1. unwilling to enter into this Contract on their own;
The SOS Connect, registered in England under number 10685122 and with a physical address at 1 Scallows Close in Crawley, RH10 1QP, is referred to as “We,” “Us,” or “Our.”
the term “website” www.SOSConnect.co.uk
In this Contract, “You / Your” refers to any individual with whom We have a business or other type of legal connection.
โข The Member,
โข or the Member’s advocate
A Vulnerable Group member may choose an Authorised Representative.
1) Your purchase
1.1 The Personal Information you give Us when you apply for membership will be included in an Order Form that you will receive (either from You or from Us).
1.2 You will be deemed to have Actively Accepted these terms and conditions and to have entered into a Contract with Us if you submit the Order Form (whether online, over the phone, or via mail).
The Order Form and the Privacy Policy are also integrated into this agreement, in addition to these terms and conditions.
1.3 If you place your order over the phone, we will send you an email or letter to confirm it and to give you access to the terms and conditions. The terms and conditions are also available on our website. You have 48 hours to let us know if you do not agree with those terms and conditions. In the event that you notify us that you disagree with those terms and conditions, we won’t be held responsible.
1.4 At our sole discretion, we may decline to take any of the following actions:
โข I’ll take your orders
โข or make you an offer.
2) The assistance we offer to our subscribers
2.1 Member Personal Information will be disclosed when it’s required to help with medical care or offer other assistance.
2.2 By signing this agreement, you agree that your data may be transferred outside of the EU for the reasons outlined in these Terms and Conditions.
3) The steps you must take to obtain the products or service
3.1 We may discuss the Personal Information We possess with You and/or any Advocates, and We may get updates and modifications from them. We and/or You may terminate your status as an Advocate at any time by providing writing notice to Us. Any Personal Information on Your Order Form may be changed by any Advocate on Your Order Form if there are several Advocates on Your Order Form.
3.2 In the event that the Personal Information you supply is different from what We already have, we reserve the right to ignore the discrepancy up until we confirm it with:
โข you and/or
โข your professional obligations, and what you have informed us.
3.3 By accepting these Terms and Conditions and Our Privacy Policy, you provide your consent for your Personal Information to be used and disclosed in the ways specified in these Terms and Conditions.
3.4 You recognise that it may be crucial if you utilise our services in an emergency and give us your personal information. Furthermore, we acknowledge that it is Your responsibility to maintain the veracity, completeness, and truthfulness of your Personal Information.
3.5 Upon request, You will review all Personal Information that We maintain and let Us know right once if there are any errors or changes. You can ask for printouts of your data at any time.
3.6 It is Your responsibility to quickly notify Us of any changes to Your Personal Information in order to ensure the accuracy and completeness of Your Personal Information. You acknowledge that if You don’t keep Your personal information up to date, We might not be able to supply the Emergency Service with accurate information on you.
3.7 You must at least routinely review the Personal Information and let us know if anything has changed.
3.8 Only the Member is permitted to use the Device. Only the member should wear the gadget, if all data is correct.
3.9 If the Device is not used by the Member, a doctor or emergency clinician might find it more difficult to diagnose the Member’s condition. The Member acknowledges this fact and accepts all risks related thereto.
3.10 We may assume that an Authorised Representative has the right to act if they are speaking or acting on behalf of a Vulnerable Member.
3.11 If You Designate an Advocate, We Assume That You Have Authorised That Person to Act on Your Behalf.
3.12 If, at any point, you need to access your personal information and medical records through the website, We will provide you with a login and password. Please keep these private, per our request. You grant access to your profile on our website in exchange for your consent to receive all member communications by email. You might also get marketing data if you ask for it.
4) Cost and payment
4.1 The pricing for the goods and services shall be as stated on the order form, including delivery fees and VAT. The following business day after the date the Contract was first entered into, whichever comes first, is when the monthly monitoring cost for the Services is due. We have the right to raise the cost of the Services at any time by notifying you at least one month before the date the subsequent monitoring fee is due.
4.2 You can pay the monthly monitoring charge via direct debit or another option that will be offered when your subscription is renewed.
4.3 You will be required to pay for the Goods and Services in pounds sterling or euros (as mentioned) by returning the completed Order Form to Us, by providing payment information over the phone, or by making payment online when you submit your Order Form.
4.4 Delivery or provision of the goods or services will not begin until full payment and cleared funds have been received.
4.5 The Advocate can pay the fee if they are given the billing information.
4.6 If you don’t pay the monitoring cost, We have the right to immediately end the Contract as it relates to the Goods and Services that haven’t been provided to you, and You won’t have access to the Emergency Service. Rebates may be available if You are unable to pay due to financial or other reasons. To reach us, please.
5) Shipping the products you request from us
5.1 SOSConnect will make every effort to send orders placed by 12 p.m. that day so that you receive them the next working day. Orders ordered after noon ought to be delivered in two business days.
Dispatch estimates are simply rough estimates, so please be mindful of that.
5.2 Upon delivery to the address you have provided, ownership of the goods falls to you. When the goods are delivered to you, they become your responsibility, and we are not responsible for any damage, loss, or theft that may occur.
5.3 You shall acquire ownership of the Goods once they are delivered to the delivery address you choose. The way Your Device is phrased.
6) Guarantee on the products
6.1 The moment the product is shipped, the warranty kicks in.
6.2 If the goods are faulty within this time frame, we can replace them or fix them.
6.3 The following items are not covered by this warranty: alterations to the engraved information; repairs conducted by anyone other than our qualified jewellery technicians; products harmed by normal usage; silver tarnishing; scratches to the disc, chain, or attachments.
6.4 This guarantee does not grant you any statutory rights.
7) Data security
7.1 Our Privacy Policy, which may be modified as necessary, defines our approach to data security and personal data privacy.
7.2 Compliance with the General Data Protection Regulation ((EU) 2016/679) (hereafter, “GDPR”):
7.2.1 We adhere to the eight data privacy principles contained in the GDPR and the privacy Act of 1998.
7.2.2 We only use the data we keep to provide the Service.
7.3 GDPR
โข We are the data controller in line with GDPR.
8) Major force
Neither party is in violation of this Agreement during a Force Majeure Event, and neither party is responsible for any failure to perform or delay in performing any of its responsibilities under this Agreement.
9) Order cancellations and refunds
9.1 You may cancel the contract at any moment after placing a purchase, but our relationship officers will only grant a refund after carefully examining your claim. To cancel a contract, get in touch with us via phone, email, or postal mail.
9.2 If you want to return something that hasn’t been customised, get in touch with our membership service division. All returns must be brand-new, unopened, and in their original packing.
Postage for returns is covered by the buyer. For non-personalised purchases, we will refund you in 3 to 5 weeks using your original payment method.
10) Discontinuation
10.1 This Agreement may be dissolved immediately and in writing if:
10.1.1 Not paying any payments by the due date; and/or
10.1.2 You are in breach of the contract if you violate any of its terms, including submitting erroneous personal information, and you can fix the problem within 14 days of being notified that you must.
10.1.3 We may end this Agreement if You provide us written notice. Your responsibilities are cancelled. If we are unable to supply the Services as agreed, we shall remove Your Personal Information from Our database; however, in the event of termination of this Contract, the following events must take place: We have no duty to You or any third party if We erase Personal Information at Your request, provided that: (a) You send us notice of termination using the method we may occasionally offer; (b) The Member returns and/or destroys all the Devices. (c) If this Contract is cancelled and you continue to wear the Device, We have no obligation to keep your personal information up to date or to provide you with the Emergency Service.
10.2 The Member must stop wearing the Device after the Contract expires since doing so could be confusing in an emergency. Please get rid of it or give it back to us. The bracelet should not be worn by anybody other than the wearer, similar to the preceding advice.
10.3 If payment is not received, we shall enter a Lapsed Phase since we no longer have your permission to share your information. It will last for six months while it is in this Lapsed Phase. Your personal information will be deleted after this point, and your record will become anonymous. You have the choice to delete your data while the Lapsed Phase is active. Please read our Privacy Policy for a complete explanation of our data retention policies.
10.4 When a Minor Member reaches the age of 18, they will be given the option to sign their own contract. Even if the contract is cancelled in this situation, We shall retain the Member’s Personal Information up until the point at which the Member contacts Us.
11) Use rights and intellectual property
11.1 You acknowledge and agree that all copyright, trademarks, and other intellectual property rights, including all copyright, are owned by third parties. The Website’s content is protected by intellectual property rights that belong to us or our licensors. Please only use this content if it has been specifically approved for usage by us or our licensors.
11.2 By using this website, you accept and agree that it is only for your personal, non-commercial use. If you make a purchase, you may download the materials and content to one computer hard disc in this way. Nothing on the website may be used in any other way. You consent to forego copying, replicating, transferring, publishing, displaying, disseminating, using these materials for profit, or utilising them to create derivative works.
12) External connections
We may offer connections to other websites or resources that you might browse at your choice in order to enhance the value of our services for our Users. You acknowledge and agree that since you have chosen to access the linked website, we are not responsible for the availability of such external sites or resources, nor do we have any control over, affiliation with, or endorsement with respect to, their content or business practises, including (without limitation) any advertising, content, goods, or other items on or accessible from such websites or resources, or (iii) the use that third parties may make of such items.
13) Notices
13.1 Any notice given under or in connection with the Contract must be in writing and delivered personally, by pre-paid first-class mail, or by another next-day delivery service to the address of the party receiving the notice, if one is a corporation, or to the party’s principal place of business, if it is another party;
13.2 The subsequent notices are taken as received:
13.2.1 If delivered by hand, by signing the delivery receipt; and 13.2.2 If delivered by hand, at 9:00 am on the second business day following posting.
13.3 If relevant, this section shall not apply to any other method of dispute resolution, including the service of papers in judicial proceedings or other documents.
14) Communications for charity
By becoming a member of SOS Connect, you consent to receiving emails or letters from the organisation on its fundraising efforts and charity endeavours.
15) Rights of other parties
The Contract cannot be enforced by a third party absent clear language to the contrary, as per the Contracts (Rights of Third Parties) Act of 1999.
(16) Governing Law
The laws of England and Wales shall govern all contracts and all disputes and claims (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation.
(17) Jurisdiction
Each party irrevocably consents to submit to the exclusive jurisdiction of the courts of England and Wales for any dispute arising out of or related to the Contract, its subject matter, or its formation.
