When you receive your package, open it carefully. Inside, you’ll find your Personal Alarm Pendant, a user manual, and a USB charging cable. Take a moment to familiarize yourself with the contents.


Before your Personal Alarm Pendant is ready for activation, it needs a full charge. Use the included USB cable to connect the pendant to a standard USB power source, like a computer or a wall adapter. While it’s charging, the LED indicator will glow red. When it’s fully charged, the LED will turn green. This should take about 2-3 hours for a complete charge.


Now that your pendant is fully charged, it’s time to activate it. Follow these simple steps:

a. Power On

Press and hold the power button (the SOS panic button located on the front of the pendant) for 3 seconds. You’ll see the LED indicator flash blue, indicating that the pendant is now turned on.

b. Connecting to our Monitoring Center

To make the most of your Personal Alarm Pendant, consider connecting it to our 24/7 monitoring center for activation and adding up emergency contacts, medical records, or any vital information such as PIN to Key Lock Box for emergencies.

c. Test the Alarm (Recommended)

We recommend testing your pendant to ensure it’s functioning correctly. To do this, press the SOS alarm button once The pendant will vibrate or emit a sound indicating a call has been initiated alerting you to its functionality. Press it again to stop the alarm.

d. Adding up Emergency Contacts

In case of an emergency, our operators will add a few emergency contacts of your loved ones so the pendant will send an alert to your selected contacts with your GPS location.

e. Wear It Securely

Use the provided lanyard or clip to wear the SOS Connect pendant securely around your neck, on your clothing, or carry it in your pocket or purse. Make sure it’s easily accessible in case you need it.