Returns Refund & Cancellation Policy
Returns
- Return Window: You have 30 days from the date of receiving your item to request a return.
- Eligibility: The item must be in the same condition as when you received it, unworn or unused, with all tags intact, and in its original packaging. Proof of purchase is required.
- Initiating a Return: To initiate a return, please contact us at support@sosconnect.co.uk or 0(800) 102-6102 If your return is accepted, we will provide you with a return shipping label and instructions for returning the item.
- Return Address:
18 A, The Greenway, Slough, SL1 5LP, United Kingdom - Note: Items sent back without prior return authorization will not be accepted.
Damages and Issues
- Please inspect your order immediately upon delivery. If the item is defective, damaged, or incorrect, contact us right away so we can resolve the issue.
Exchanges
- To ensure you receive the desired item promptly, we recommend returning the original item first. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
- Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank to process and reflect the refund.
If you haven’t received your refund within 15 business days of approval, please contact us at support@sosconnect.co.uk or 0(800) 102-6102